1 A 150-plus wedding party, a business conference,
and a family reunion have all 2 plummeted on the hotel
grounds in the same weekend. Ballrooms need tables and
food, front desk and cleaning staff need to be supervised
and require shift assignments, and all of the other hotel
guests not affiliated with these large-scale affairs also
must have 3 his needs met. If this sounds like a massive
enterprise that requires a level-headed, experienced
leader, it is. This is the role of the hotel’s General Manager.
The work is challenging, requiring long hours and
hefty responsibility, but can be rewarding for those who
undertake it.
4 Due to information from the Bureau of Labor
Statistics, hotel general managers held approximately
51,000 jobs in 2010 in the United States, and this number
is expected to increase slightly during the next several
years 5 when there will be more jobs in this field. While
post-secondary education is rarely required, hotel manager
candidates can make themselves more competitive by
earning a Bachelor’s degree in a business-related field or
an Associate’s degree in hotel management or operations.
The duties of general managers may 6 include the
following tasks: overseeing employees, scheduling shifts,
managing on-site events, ordering supplies, and resolving
customers’ issues. In addition to the ability to juggle
multiple assignments, these duties require an array 7 of
interpersonal and planning skills.
8 Shan Kanagasingham was born in Malaysia,
speaks several languages, and studied at a university in
Switzerland before working at the Ritz-Carlton in Maui,
Hawaii, and the Mandarin Oriental in Hong Kong. Her
most recent 9 job: at The Surrey in New York City, offered
Kanagasingham the opportunity to help upgrade and
gain more recognition for the hotel. 10 She oversaw The
Surrey’s redesign, which included updating the spa and
adding kitchens to suites for “extended stay” customers.
Kanagasingham says she welcomes the opportunity to
make her mark on a hotel and to meet people from all over
the world.
The rigorous career path of hotel management
provides both challenges and rewards. For the hotel
manager juggling three major events in one weekend,
these rewards come in various forms. 11 The business
conference runs like clockwork. The family reunion fills the
hotel with chatter and laughter. A happy customer offers a
word of thanks.
and a family reunion have all 2 plummeted on the hotel
grounds in the same weekend. Ballrooms need tables and
food, front desk and cleaning staff need to be supervised
and require shift assignments, and all of the other hotel
guests not affiliated with these large-scale affairs also
must have 3 his needs met. If this sounds like a massive
enterprise that requires a level-headed, experienced
leader, it is. This is the role of the hotel’s General Manager.
The work is challenging, requiring long hours and
hefty responsibility, but can be rewarding for those who
undertake it.
4 Due to information from the Bureau of Labor
Statistics, hotel general managers held approximately
51,000 jobs in 2010 in the United States, and this number
is expected to increase slightly during the next several
years 5 when there will be more jobs in this field. While
post-secondary education is rarely required, hotel manager
candidates can make themselves more competitive by
earning a Bachelor’s degree in a business-related field or
an Associate’s degree in hotel management or operations.
The duties of general managers may 6 include the
following tasks: overseeing employees, scheduling shifts,
managing on-site events, ordering supplies, and resolving
customers’ issues. In addition to the ability to juggle
multiple assignments, these duties require an array 7 of
interpersonal and planning skills.
8 Shan Kanagasingham was born in Malaysia,
speaks several languages, and studied at a university in
Switzerland before working at the Ritz-Carlton in Maui,
Hawaii, and the Mandarin Oriental in Hong Kong. Her
most recent 9 job: at The Surrey in New York City, offered
Kanagasingham the opportunity to help upgrade and
gain more recognition for the hotel. 10 She oversaw The
Surrey’s redesign, which included updating the spa and
adding kitchens to suites for “extended stay” customers.
Kanagasingham says she welcomes the opportunity to
make her mark on a hotel and to meet people from all over
the world.
The rigorous career path of hotel management
provides both challenges and rewards. For the hotel
manager juggling three major events in one weekend,
these rewards come in various forms. 11 The business
conference runs like clockwork. The family reunion fills the
hotel with chatter and laughter. A happy customer offers a
word of thanks.